Connecting with customers is vital to a successful relationship. At S and Y, we have a strong Program Management staff that allows for a single point of contact within our facility. All communication flows through the PM and he/she becomes a virtual extension of your operation.
The PM is responsible for interpretation of customer documentation during the initial project review, and then communicating this information to the engineering team for preparation of assembly procedures/manuals and the establishment of inspection and testing requirements, tracking job status, and resolving problems.
A virtual extension of your office
All S and Y Program Managers and Engineers are carefully screened and reflect a high level of experience and education in all manufacturing disciplines.
Your PM provides close attention and monitoring of the following:
Order Entry and Confirmation
Expedites & Reschedule
Questions and Status